Our service team will come to your site to ensure smooth installation of new equipment, help maintain existing equipment, and will troubleshoot and fix issues that arise in your dewatering system.

Our factory-trained and experienced service professionals are ready to travel to your job site to troubleshoot and repair filter presses and other water and wastewater treatment equipment. We can also train your staff and make recommendations on how to run your equipment more efficiently.

BESTCOME Machine as an enterprise with professional strength in the field of environmental protection equipment, its after-sales service is also an indispensable part of its business operation. Generally speaking, the main goal of after-sales service is to ensure that customers can get continuous support and service after purchasing the products, to solve the problems that may be encountered in the process of using the products, and to enhance customer satisfaction and loyalty.

Its after-sales service may include the following aspects:

Installation and commissioning: After the delivery of the products, the company may provide installation and commissioning services to ensure that the equipment can be installed correctly and operated normally in accordance with the predetermined requirements and standards.

Training services: to provide customers with training in the use of products, including equipment operation, maintenance, maintenance, etc., to ensure that customers can master the use of equipment.

Technical support: set up a specialized technical support team, through the phone, e-mail, remote assistance or on-site support, etc., rapid response to customer technical advice and problem feedback, provide solutions.

Maintenance service: Provide equipment maintenance service, including regular maintenance, troubleshooting, parts replacement, etc., to ensure the long-term stable operation of the equipment.

Spare parts supply: Ensure sufficient stock of commonly used spare parts and wearing parts, so that they can be supplied in time when needed, and reduce the downtime caused by spare parts shortage.

After-sales service tracking: Regularly pay return visits to customers to understand the use of equipment and customer feedback, in order to continuously improve the quality of service and enhance customer satisfaction.

Product Upgrade and Optimization Suggestions: According to market changes and customer needs, provide product upgrade and optimization suggestions to help customers improve the performance and efficiency of the equipment.

BESTCOME Machinery is an influential enterprise in the general equipment manufacturing industry, which is mainly dedicated to the production and sales of filter presses, filter plates, filter cloths,, filter press accessories, pre-sales services may include the following aspects:

Product Consultation: Provide detailed product information, answer customers’ questions about the product, including product performance, features, price, delivery date, etc.

Technical support: according to customer demand, provide technical advice, assist customers to choose the right product, or tailor-made special specifications for the customer’s products.

Programme design: provide customers with complete project programme, including product selection, supporting equipment, process flow, etc., to meet the actual needs of customers.

Provide samples: If necessary, we can provide product samples for customers to test or evaluate, so that customers can better understand the product performance.

Negotiation: Negotiate with customers on product price, payment method, delivery method and other business details to reach a cooperation intention.